Shiloh Edition Wood Holder

Manufacturer's Warranty

Limited 5 Year Warranty

Warrantied Products: Fireplace Doors, Heating Solutions, Freestanding Screens, Hanging Mesh Kits, Toolsets, Hearth Centers, Log Rings & Holders, Firepits, Wood Racks, and Fireplace Hoods.

Manufacturer hereby warrants these products to be free from defects in materials and/or workmanship, for the period of time and under the conditions described in each section below, subject to the limitations listed below (see section 2).

1. Limited Warranties
     1a. Manufacturer warrants the metal/steel materials and the applied finish of this product, to be free from defects in materials and/or workmanship, for a period of five (5) years, subject to the limitations outlined below (see section 2). Color finishes may vary slightly in shade and are not guaranteed to perfectly match or coordinate. Finishes deemed to be significantly varied may be re-finished solely at Manufacturers option and discretion.
    1b. Manufacturer warrants any glass materials of this product to be free from defects in materials and/or workmanship, for a period of one (1) year, subject to the limitations outlined below (see section 2).
   1c. Manufacturer warrants any electrical components of this product to be free from defects in materials and/or workmanship, for a period of one (1) year, subject to the following limitations, and those outlined below (see section 2). Exposing this product to flames and/or heat without engaging the blower unit will void your warranty.

2. Limitations
    2a .The repair or replacement of parts, or the performance of service under this warranty, does not extend the life of this warranty beyond its original expiration date.
   2b. This warranty is non-transferable and is offered exclusively for the benefit of the original purchaser, beginning on the original date of retail sale.
   2c. Manufacturer does not warrant this product against the following: 1. Damage occurring during transportation or installation, damage resulting from improper installation, accident, alteration, or mis-use. 2. Discoloration of finish, distortion of metal parts, and or/glass breakage due to high heat.
   2d. Manufacturer is not responsible for any additional charges that may occur during the warranty process, nor are they responsible for any travel, labor, or installation expenses.

3. Warranty Process
    If, during the given warranty periods, a product covered under this warranty proves to be defective in material or workmanship, a claim for warranty service should be made through your authorized Manufacturer Dealer. Proof of purchase will be required. The authorized dealer will contact Manufacturer to procure replacement parts and/or if additional service is deemed necessary. Manufacturer reserves the right to choose at its option, the best method of repair or replacement, for any warrantied part or product.