Here at Fireplace Doors Online customer service is our top priority! Whether you have questions about placing an order, or questions about an existing order, we're here to help! Send us a message by clicking on any of the boxes below and we'll get back to you within the following 1-2 business days.
Looking for a fireplace door quote? Fill out our Snapshot Quote form and receive fireplace door recommendations that are compatible with your fireplace and match your preferences!
As soon your order is placed through our shopping cart or with our customer service team, it cannot be canceled or changed for any reason. In order to keep the lead times short we process the orders quickly and the order fulfillment begins or sent to the manufactures to getting cut. We apologize for any inconvenience.Canceling/Changing Order
The Company makes every effort to ensure that the Products and Content on the Website are accurate, complete, and current. Despite our best efforts, there may be instances when Content or information about a Product contains inaccurate or incomplete data, including data about the Product's price or availability. The Company makes no warranty or guarantee that the information on the Websites is error free, complete or current. The Company reserves the right to correct errors, and/or update the Content and Products on the Websites at any time without notice.
You will find an estimated shipping time on each product page by click on the "?"
"Ships in" gives you an idea when the item should leave our warehouse or the manufacturers. Please allow additional time for shipping and transit.
The "Ships in" time can change without notice due to high demand, backup at the manufacturer, stock availability, packing, etc.
Fireplace Doors Online has shipped our products all over the world! We've sent fireplace doors to Bermuda, extravagant fire on water features to Qatar, and many other products to neighboring shores across the oceans. Please note in advance that arrangements are to be made by wire transfer only - no credit cards.