I just received my (Pelham) fireplace door and installed it. It fit like a glove.
It's beautiful - thanks very much.
Tom W.11-10-2016, 09:40 AM
The parts arrived about an hour after our conversation. The Fireplace Door is installed and we are quite pleased with the whole experience.
Thanks for your help with the initial measurements, the order, delivery and follow up.
Sergy D.08-08-2016, 09:43 AM
Thanks for the good quality product.
Glenn Z.08-05-2016, 04:38 PM
I would put a post up on twitter, yelp, or some other site if I knew how, but I just want to tell you how satisfied we are with your product. The ordering was simple, and the customer service was very helpful when I realized I made a mistake measuring. The product exceeded our expectations; shipped nicely, it was easy to install (fit like a glove), and is high quality (looks great).
Vince06-29-2016, 04:30 PM
Just wanted to take a moment to say how helpful Lindsay was over the phone, she was very patient and very quick at getting back to me. Worked with her for about a month. I will be recommending this company to my customers.
Del R06-28-2016, 11:53 AM
Thanks to the two customer service reps who provided the info I needed to make this purchase. I called 2 times, and chatted once, and Dana and Lindsay were professional, courtesy, and very helpful.
Arren05-04-2016, 01:44 PM
This was the first time ordering fireplace doors online. I posted a questions within my online order, but they were never answered. The doors arrived about 4 1/2 weeks later in excellent condition. They were nicely and efficiently packaged and kept the doors safe during transport.
The doors fit like a glove and were easy to install. The hardest part was to drill the 4 holes in the mortar joints, but that wasn't very difficult to begin with. As mentioned on the website, I had to make minor adjustments to the door hardware. The paint job was incredible, and the quality of the door and thickness of the glass met my high standards. I was surprised to find out that there was no gasket in the middle where the doors meet. There is an overlap in the middle where the screen doors meet and another overlap in the middle where the fireplace doors meet. I'm guessing that's good enough to call a gasket.
My only complaint is that the glue used to hold the magnets to the door was not strong enough. They came off and got stuck to the door frame. Otherwise, everything turned out great.
I would recommend this company if you are looking to buy fireplace doors online.
Denise P.03-30-2016, 10:42 AM
Your company was awesome to work with. I worked with Dana B and I have to give her a big KUDOS!! She was so helpful and informative.
Loved the entire experience. Thank you!!
Camille C.03-16-2016, 01:46 PM
Doors arrived and were installed yesterday. They look great. Even the installers stood back and commented what a nice looking unit it was. Evidently they don't do a lot of rustic ones.
Thank you so much for you patience and help AND getting me to a product I love.