I just placed my order via the website. Your customer service is awsome! Thanks!
Moez12-06-2014, 03:55 PM
I would like to share my experience with a chat with Dana (one of online reps). Dana was very courteous and patient and I asked many questions about the best door for my fireplace. I was told by local fireplace cleaners that I have a prefab fireplace and I need a prefab fireplace door after I have already bought a masonry door which I ended up returning. Dana asked me to send her pictures and confirmed that my fireplace is actually a masonry one and even answered few more technical questions about my fireplace.
Dana, thanks again for all your help. Now I have more choices for my fireplace door since ZC doors are very limiting and need to be custom fit.
Lisa P.11-11-2014, 12:00 PM
Just wanted to let you know we (finally) received the correct grate. Please extend Dana our thanks – she was very helpful throughout this!
Donna H.09-29-2014, 09:00 AM
Very fast processing and shipping of my order. Would definitely order from them again!
Blake D.09-12-2014, 11:40 AM
I would like to take this opportunity to say how pleased I am with your service and quality of product. The local manufacturer/distributor was considerably higher priced and not as attractively styled. I am very pleased with the final piece to my project.
Paul08-21-2014, 03:56 PM
Thanks for the help and recommendation. I placed my order this morning (order number PW88071000389)
David M.08-20-2014, 10:00 AM
Thank you for the rapid response. I just ordered a Decor door. I’am impressed with your service and the ability to get the correct size.
Joan M.05-11-2014, 09:00 AM
Ordered two glass doors (different sizes) with mesh screens. One had a slight finish imperfection. It was replaced promptly with a return shipping label supplied. This company has excellent products and wonderful service. Contractor installed fireplace doors into rock edges and did superb job. The area is tightly sealed and the fires burn extremely well.
Kevin F.01-22-2014, 05:05 AM
To Whom it May Concern
I received the fireplace doors the other day & installed them last night. PERFECT FIT!
Thank You & big Thanks to Holly!