Tiki Stainless Steel Tiki Torch Head

• This product qualifies for free shipping!
• Please allow 3 weeks for production and transit time.
• Whenever possible, we will ship our products via transit carrier, such as UPS or FedEx. Heavier, larger, and irregular shaped products will be shipped LTL freight.
• In the event of LTL freight shipping:
  • Upon arrival, please inspect all freight shipments carefully. Note any damages or missing accessories on the delivery receipt.
  • In the event of concealed damage, freight customers MUST add "Pending Inspection" in addition to their signature on the delivery receipt. Failure to do so will void recovery for undiscovered/concealed damage.

  Limitations and restrictions on our standard shipping policy regarding LARGER and IRREGULAR-SHAPED items are as follows:

  • Freight shipping is restricted to certain types of standard business addresses or to the motor freight carrier's normal delivery terminal for Customer pick-up at the terminal. A business out of the home is considered to be a residential address and may be subject to lift gate and/or curbside charges. Public schools, fire stations, farms and churches are also considered to be residential addresses. Deliveries to residential addresses are only made weekdays, generally between 8 AM and 5 PM. Deliveries to businesses or carrier terminals may fall outside this window, based on carrier time tables, queue, or other types of discretion. For residential deliveries: the assigned trucking company will contact the residence 24 hours prior to the date of delivery to confirm that someone is available to sign for the product.
  • Freight shipping to the following locations is UNAVAILABLE: United States military bases, Hawaii, Alaska, Mexico and Canada.
  • Freight charges for the following states are quoted on a case-by-case basis, regardless of the address: Nebraska, North Dakota, South Dakota, Wyoming, Montana and Idaho. This is due to the lack of service available and delivery fees applicable to these areas. Please contact one of our sales representatives for a special shipping quote that accurately reflects this upcharge. "Free Shipping" may not cover all fees and upcharges. A sales representative will contact you prior to shipment, should any additional delivery fees apply.
  • An additional upcharge may be incurred for shipping to addresses within: Long Island including the Five Boroughs of New York, Northern New England including Nantucket and Martha's Vineyard, and other restricted or limited access areas. This is due to the transportation surcharges and/or delivery fees applicable to these areas. Please contact one of our sales representatives for a special shipping quote that accurately reflects this upcharge. "Free Shipping" may not cover all fees and upcharges. A sales representative will contact you prior to shipment, should any additional delivery fees apply.

Manufacturer's Warranty

Our pre-cast concrete bowls are warrantied against manufacturer defects or structural damage for 1 year from the date of delivery. This does NOT include:

• Using a concrete bowl with a fire. Although the components we have paired with this product have been proven safe to use, these bowls are designed as planters and/or spillway bowls per the manufacturer and are warrantied as such.
• Failure to use lava rock or fire glass in accordance with our recommendations.
• Small stress cracks and surface scratches, as these occur naturally in concrete.
• Damage from fire use, misuse, neglect, vandalism, acts of nature, or subfreezing temperatures.

Negligence to adhere to fire safety requirements and/or misuse of this product will automatically void the warranty.

Warranty Information for additional products that may be added:

• Burner Kits: 1 year limited manufacturer's warranty
• Electronic Ignition System: 1 year / 2 year limited manufacturer's warranty
• Lava Rock & Fire Glass: 90 days manufacturer's warranty