The Helix Smokeless Fire Sculpture - Corten Steel

Manufacturer's Warranty

The Outdoor Plus Company (TOP) warranties fire pits against manufacturing defects that prevent safe and correct function as follows:

Electronics, Gas Valves, & Pilot Assembly

• Commercial - 6 Months ; Residential - 1 Year

Stainless Steel & Aluminum Pans

• Commercial - 1 year; Residential - 3 years

Burner Ring & Burner Bars

• Lifetime Warranty

Electrodes & Spark Igniters

• Not Warrantied (due to lifespan)

PRODUCT RETURN POLICY

No returns on made-to-order goods. No returns on custom features, NO EXCEPTIONS. If a product is delivered incorrectly, it is the recipients responsibility to notify FDO within 48 hours. FDO is not responsible for incorrect or damaged packages and shipments 48 hours after they have been received.

1. This commences from the date of original sale / shipment from The Outdoor Plus
2. The warranty on parts and in-house labor will apply only to claims presented to us by T.O.P's original customer and is in lieu of all other warranties expressed or implied.
3. The defective product must be sent back to TOP with a Return Merchandise Authorization (RMA) issued by TOP for that specific product which states the nature of the defect or warranty claim. The original purchase information will be required.
4. Product to be returned should be packed carefully. The Outdoor Plus is not responsible for shipping damage on returned items.
5. RMA’s are only valid for 30 days which states the nature of the defect or warranty claim after the expiration date.
6. The RMA number must be indicated on the outside of the return package and a copy of the RMA should be placed in the package with product.
7. TOP is not responsible for damaged caused by overheating, modification, abuse, improper storage, installation, or maintenance.
8. TOP is not responsible for surface level rust on stainless steel products.
9. TOP is not responsible for the actions including negligence of the installer.
10. Any labor involving installation or maintenance with the unit is not covered.
11. This warranty excludes claims for incidental or consequential damage and indirect collateral expenses arising from product defects or warranty recovery. Product manufactured by TOP including cLCus, UL, or CSA Certified models, cannot be altered or modified in any way.
12. TOP is not responsible for local codes and will not accept a return on any product that is not approved for installation. Please check with your local authorities or governing agencies for proper approvals before purchasing.