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Manufacturer's Warranty

NAPOLEON products are manufactured under the strict Standard of the world recognized ISO 9001 : 2008 Quality Assurance Certificate. NAPOLEON products are designed with superior components and materials assembled by trained craftsmen who take great pride in their work. The burner and valve assembly are leak and test-fired at a quality test station. The complete appliance is again thoroughly inspected by a qualifi ed technician before packaging to ensure that you, the customer, receives the quality product that you expect from NAPOLEON. The following materials and workmanship in your new NAPOLEON gas appliance are warranted against defects for as long as you own the appliance. This covers: combustion chamber, heat exchanger, stainless steel burner, phazer™ logs and embers, rocks, ceramic glass (thermal breakage only), gold plated parts against tarnishing, porcelainized enameled components and aluminum extrusion trims.* Electrical (110V and millivolt) components and wearable parts are covered and NAPOLEON will provide replacement parts free of charge during the fi rst year of the limited warranty. This covers: blowers, gas valves, thermal switch, switches, wiring, remote controls, ignitor, gasketing, and pilot assembly.* Labour related to warranty repair is covered free of charge during the fi rst year. Repair work, however, requires the prior approval of an authorized company offi cial. Labour costs to the account of NAPOLEON are based on a predetermined rate schedule and any repair work must be done through an authorized NAPOLEON dealer. * Construction of models vary. Warranty applies only to components included with your specifi c appliance. NAPOLEON GAS APPLIANCE PRESIDENT’S LIFETIME LIMITED WARRANTY