The measurements you show on your site for my zero clearance fireplace are not the same as the ones I have.

This is a common occurrence.  There could be a few factors here.  

  1. The manufacturer's label is incorrect on your fireplace.
  2. Our transcribing of the manufacturer size is incorrect on our site.  
  3. Over the years your firebox has warped it's size and shape.  
  4. Your measurements are incorrect.  

Give us a call at 1-877-FP-DOORS and we will work with you to figure out exactly what the problem is!

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I want a standard sized door, but my size isn't listed in the chart or drop down. What gives?

Your measurements must fall within the range listed.  If your opening does not fall within the chart, that door will not fit your fireplace.  No adjustments can be made.

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Why does it say all your doors are custom made, even if they are listed as standard?

All of our doors are custom made to order.  There are hundreds of thousands of different prefabricated fireplace sizes, and even more masonry ones.  It would be impossible for us to keep even the most standard of sizes in stock.  Therefore, we make sure to use only the best manufacturers to create strong, beautiful, American made fireplace doors that will last you for decades to come.

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Why don't you have air sealed or gasketed fireplace doors for factory built fireplaces?

You can never use an air sealed or gasketed fireplace door on a factory built fireplace.  It is against all fire codes.  
PLEASE NOTE: A fireplace door not specifically made for your prefab unit is a safety hazard and will void warranty.  FireplaceDoorsOnline.com only sells doors approved for factory built fireplaces.

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Why does it take so long to make a fireplace door?

Quality takes time.  Fireplace doors aren't a mass produced item. At least ours aren't.  We make sure that each door is made with quality and care, ensuring a great product for you.  This means it could take 4-6 weeks to properly create your door to your specifications.  

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Can I adjust the size of my fireplace door once I get it home?

No.  Fireplace doors are unable to be adjusted once they are made.  If you ordered a 36" wide fireplace door, you will receive a 36" wide fireplace door.  

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I don't need the whole door, just the swing section.  Where is that?

Unfortunately, no.  All of our doors come with a main frame and are not sold in pieces.  We do have some parts like  retainer clips, and mounting brackets, though, that may help you.

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I don't need the whole door, just the glass pieces.  Where is that?

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Can I get some samples of the finishes before purchasing?

Unfotunately, FireplaceDoorsOnline no longer offers samples for our customers.  We strive to give you the most realistic view of our colors and finishes in the photos we provide you.  Please note that your monitor may be configured differently than ours, so there may be slight color deviations from one to the other.

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Is there some kind of warranty on the fireplace doors?

Yes there is. Some manufacturers offer a lifetime warranty on their glass. Please check at each door you are interested in and click on the warranty tab.

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Can I install my fireplace door myself?

Yes!

  • Overlap masonry doors are fairly straightforward. Most use lintel clamps on the top and set screws on the bottom. You might have to drill into a mortar joint. (Never drill into brick, always drill into the mortar joints).
  • Inside fitting masonry are a little trickier, since you may need to mortar the door into place, but still, someone that has done some DIY projects and can follow written instructions can do it.
  • Prefab fireplace doors will need you to do a bit of drilling and screwing, but most are easy to install.

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Why can't I keep my glass doors closed when I have a fire? You show them closed on your site with fire in them.

Whether using gas or wood, you need to have your fireplace doors open when using your fireplace.  

  • The primary purpose of the glass fireplace door is to prevent the room's heat from going up the flue when the fireplace is not in use.  
  • The wood and gas need the air circulating through the room to keep a good flame going in the fireplace.
  • Glass fireplace doors use safety tempered glass in them, which can withstand temperatures between 400°-600°F.  If you close your doors while your fire is burning, the temperature can far exceed that, and shatter the tempered glass in the doors.

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Can I close the glass fireplace doors when the fire dies down on my wood burning fireplace?

Yes, as long as there is no large open flame.  The damper needs to be open to allow the smoke to escape.

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Can I take the screen out of my fireplace?

You can take the screen out, however, FireplaceDoorsOnline.com does not reccomend altering your fireplace or fireplace door for safety reasons. The mesh curtain or mesh door is there to help protect you from sparks.

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Can I paint my fireplace?

You can, although we don't really recommend it. People have in the past with mixed results. Sometimes it looks fine, sometimes, not so much. Whatever you do, remember to always use special high temperature paint.

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Can I put doors on my vent free fireplace?

Absolutely not. This is against all fire and safety codes. Ventless or ventfree fireplaces are made specifically to filter out any gas or combustibles from the fire and push the heat into the room the fireplace is in. If you were to put doors on the fireplace, you would be allowing the gases into your living space that the ventless fireplace filters.

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My glass doors on my gas fireplace keep getting corroded! Help!

INFORMATION ON FIREPLACES WITH GAS LOGS

Conventional Gas Logs with a standing pilot and Unvented Gas Logs with pilots create a very significant potential for corrosion of your new Fireplace Glass Door System or Fireplace Surround. Please take a moment to read these instructions so that Non-Warranty corrosion of your new fireplace glass door or surround does not occur.

CORROSION OF YOUR FIREPLACE GLASS DOOR, SCREEN AND ATTACHMENT HARDWARE WILL OCCUR IF YOU LEAVE THE PILOT TO BURN IN YOUR FIREPLACE WITH THE DAMPER CLOSED. THIS CONDITION WILL NOT OCCUR WHEN YOUR APPLIANCE IS IN NORMAL OPERATION OR IF YOU LEAVE THE DAMPER OPEN WHENEVER THE PILOT LIGHT IS TO REMAIN LIT AFTER YOU TURN OFF THE APPLIANCE.

Natural Gas and Propane are chemical compounds known as Hydro-Carbons. When you combine a Hydro-Carbon with oxygen and enough heat, you have a fire. When a Hydro-Carbon is burned, the two by-products of Carbon Dioxide and Water are produced. This continuous escaping of moisture inside the confines of fireplace with a closed damper causes corrosion.

Conventional gas log sets are shipped with a damper clip. This clip MUST be clamped to your damper which will insure the damper does not tightly close in order to vent the pilot. This is a safety requirement. This small opening should normally allow the moisture to escape up the chimney. However, the very small amount of heat generated by the pilot is not always sufficient to induce a draft and moisture stays trapped inside your fireplace causing the screen, decorative metal parts and hardware to rust.

Unvented gas log products cause more severe corrosion conditions since they operate with the damper fully closed. However, these products contain a spark ignition pilot lighting system and oxygen depletion system which makes it; very quick and easy to light the pilot each time you burn the appliance and turn off the pilot when the appliance is not in use.

Your chimney should also have a cap and serviceable storm collar to insure rained does not leak into your fireplace. This moisture will also soon destroy the metal parts of your fireplace glass door and is not covered under the limited warranty.

THE LIMITED WARRANTY DOES NOT COVER CORROSION CAUSE BY WATER, ACID CONDITIONS OR MOISTURE FROM GAS APPLIANCES. EXTINGUISH THE PILOT WHEN THE APPLIANCE IS NOT IN USE OR LEAVE THE DAMPER OPEN AND SEAL THE FIREPLACE BY CLOSING FIREPLACE GLASS DOORS.

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Last updated on June 4th 2015.