For standard orders that use regular ground shipping, we use FedEx and UPS as our shipping carriers. Once your item(s) has been shipped, and email will be sent to you with the package's tracking information. If you made an account with us and ordered online, you can also retrieve that information as well as the status of your order from your account.
- Ground Orders: Typically consist of smaller and/or lighter-in-weight items that are easy to carry. Some examples are fire glass, gas logs, fire pit burners, log lighters, and smaller things like these.
- Expedited Orders: If you need your order quickly, Fireplace Doors Online has fast shipping services available on select products. Some of our manufacturers have Next Day Air, Next Day Air Saver, 2nd Day Air, and 3 Day Select available. This expedited service at an additional cost to the customer. Due to the fact that most of our products ship directly from the manufacturer, who have multiple warehouses and have fluctuating inventory, it can be hard to calculate the expedited shipping surcharge through our website. So it's best to call our sales team at (877) 373-6677 if you need an order expedited. We will be happy to confirm the inventory and assist you with the best price to expedite your order.
* Free shipping applies to deliveries within the 48 Contiguous Unites States. Additional shipping fees apply to Alaska and Hawaii.
Last updated on September 21st 2020.