Product took longer as expected. Called several times for updates. Finally got it, works and fits perfect. I will keep your site in mind.
Thanks
K.C.08-09-2021, 09:20 AM
Hello, My pyroceram ceramic window arrived today. It was very well packaged and all in one piece. Thank you. I will leave it in the package until I install the stove.
N.D.05-04-2021, 03:21 PM
Chrissy of the FDO Quote Team was SUPER helpful. I appreciated her prompt responses and assistance. Thank you!
JJ03-30-2021, 02:29 PM
Called the 888 number today with questions; Ashley answered was extremely helpful. Keep up the good work. And thanks.
Ponz03-01-2021, 05:25 PM
I wish I could add photos to my review. I think quality control was on vacation when my fireplace doors were assembled.
I had to disassemble both doors because 3 of four glass panes were installed crooked which, of course, made both doors unlevel. Once I got both doors installed into my fireplace I found that the bottom frame of one side was cut too long to allow both doors to close flush. So, in order for the doors to fully close I will have to disassemble one side, again, and cut the frame length down on the bandsaw.
How much does Fireplace Doors Online pay per hour? You owe me wages for two hours.
FDO Support
We are sorry to hear that you had trouble with the door you received. The glass shifting during shipping is a very common issue and our installers need to adjust them on almsot every installation. You can also contact our office to resolve the other issue you mentioned. Our manufacturers we deal with will make it right at no cost do you.
GS12-30-2020, 10:00 AM
Thank you. It was a perfect fit.
D&H R12-24-2020, 02:07 PM
Hello—
We just wanted to let you all know that we received the glass fireplace doors. They were packaged and shipped in good condition, to our front door yesterday.
This morning, we were excited to get the doors installed. Everything went smoothly with the install and they are a perfect fit. We are very pleased with the fit, tint, and magnetic closure. Just in time for Santa’s arrival through the chimney tonight! What perfect timing!! :)
Thank you for helping us get this long awaited project off our “to-do” list!
Sincerely
D.N.12-19-2020, 10:18 AM
Hi Jessica,
I'm just writing to let you know that we received the door today. It fit perfectly and was so easy to install. Also, it is very nice and looks perfect. We your very pleased with your door and you getting back with us. Thank you and have a merry Christmas.
J.S.12-14-2020, 09:25 AM
Received my fireplace door order a perfect fit. Thank you for a job well done !
SM12-04-2020, 01:54 PM
Thank you..Jeni was super in helping me and expressed concern that I might be mistaken about glass type (wow a business that cares)