Occasionally our customers need to return an item that has been damaged, malfunctioning, or was just plain ol' wrong. We at Fireplace Doors Online allow returns within 30 days, with some stipulations.

  1. All returns or exchanges must be arranged through our Customer Service Department by filing out a return request form.
  2. Only electronically filed returns will be considered.
  3. Products shipped back to fireplacedoorsonline.com without authorized RMA number will be refused.
  4. Custom orders due to their uniqueness, cannot be returned.

Due to a large amount of abuse of our return system, we have had to impliment these stipulations. We're sorry if they inconvenience you, but they are neccessary if we are going to continue to keep our prices affordable for our customers.

Thank you for understanding.

Please read our Return Policies before filling out your form.

If you are having trouble with this process and would like to speak to a customer service representative, please call us at 1-877-373-6677.

Please keep in mind we will NOT take any merchandise back until this from is filled out. Thanks for your understanding and cooperation.

Your FDO Team

Last updated on July 19th 2017.