Item Return Request

Occasionally our customers need to return an item that has been damaged, malfunctioning, or was just plain ol' wrong. We at Fireplace Doors Online allow returns within 30 days, with some stipulations.

  1. All returns or exchanges must be arranged through our Customer Service Department by filing out a return request form.
  2. Only electronically filed returns will be considered.
  3. Products shipped back to fireplacedoorsonline.com without an authorized RMA number will be refused.
  4. Custom orders due to their uniqueness, cannot be returned.

These stipulations are necessary if we are going to continue to keep our prices affordable for our customers. Thank you for understanding.

Please read our RETURN POLICIES, as well as our RESTOCKING FEES PAGEbefore filling out your form.

If you are having trouble with this process and would like to speak to a customer service representative, please call us at 1-877-373-6677.

Please keep in mind we will NOT take any merchandise back until this from is filled out. Thanks for your understanding and cooperation.

Last updated on July 18th 2018.