The ideal candidate would be well organized, detail oriented with excellent telephone, communication skills and able to work independently. Must possess good computer skills as well as be a team player with a positive attitude.

This is not a job that can be done from home.
It’s time to change and try something new! Become a key member of our web team and help the company reach new heights.

Job Duties:

  • Process phone and internet orders
  • Check orders for accuracy
  • Alert to detail
  • Good written and verbal communication
  • Making direct customer contact, receiving customer product and/or part orders by phone, website or email.
  • Entering product delivery/other information into company computer system.
  • Ability to work well within a team environment
  • Ability to learn product line and process
  • Checks inventory to make sure requested product is available
  • Handles customer complaints
  • Verifies customer information is correct and up-to-date
  • Files copies of all orders received
  • Accepting requests for price quotations, purchase orders, order changes, adjustments, and cancellations from customers.
  • Follow-up on inquiries concerning delivery information regarding scheduled shipments
  • And any other office deputies


Education and Experience:

  • High school diploma, general education degree or equivalent
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications
  • Ability to type
  • Knowledge of administrative procedures
  • Numeric, oral and written language applications
  • Product knowledge


Key Competencies:
Interpersonal skills
Communication skills - verbal and written
Listening skills
Problem analysis and problem-solving
Attention to detail and accuracy
Data collection and ordering
Customer service orientation
Adaptability
Initiative
Stress tolerance

Last updated on July 19th 2017.