Customer Service & Order Entry Clerk Job Application

The ideal candidate would be well organized, detail oriented with excellent telephone, communication skills and able to work independently. Must possess good computer skills as well as be a team player with a positive attitude.

This is not a job that can be done from home.
It’s time to change and try something new! Become a key member of our web team and help the company reach new heights.

Job Duties:

• Process phone and internet orders
• Check orders for accuracy
• Alert to detail
• Good written and verbal communication
• Making direct customer contact, receiving customer product and/or part orders by phone, website or email.
• Entering product delivery/other information into company computer system.
• Ability to work well within a team environment
• Ability to learn product line and process
• Checks inventory to make sure requested product is available
• Handles customer complaints
• Verifies customer information is correct and up-to-date
• Files copies of all orders received
• Accepting requests for price quotations, purchase orders, order changes, adjustments, and cancellations from customers.
• Follow-up on inquiries concerning delivery information regarding scheduled shipments
• And any other office deputies

Education and Experience:

• High school diploma, general education degree or equivalent
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to type
• Knowledge of administrative procedures
• Numeric, oral and written language applications
• Product knowledge

Key Competencies:
Interpersonal skills
Communication skills - verbal and written
Listening skills
Problem analysis and problem-solving
Attention to detail and accuracy
Data collection and ordering
Customer service orientation
Adaptability
Initiative
Stress tolerance