TEC Patio FR Built-In Infrared Grill 26 Inch

Limitations and restrictions on our standard shipping policy regarding LARGER and IRREGULAR-SHAPED items are as follows:

• Freight shipping is restricted to certain types of standard business addresses or to the motor freight carrier's normal delivery terminal for Customer pick-up at the terminal. A business out of the home is considered to be a residential address and may be subject to lift gate and/or curbside charges. Public schools, fire stations, farms and churches are also considered to be residential addresses. Deliveries to residential addresses are only made weekdays, generally between 8 AM and 5 PM. Deliveries to businesses or carrier terminals may fall outside this window, based on carrier time tables, queue, or other types of discretion. For residential deliveries: the assigned trucking company will contact the residence 24 hours prior to the date of delivery to confirm that someone is available to sign for the product.
• Freight shipping to the following locations is UNAVAILABLE: United States military bases, Hawaii, Alaska, Mexico and Canada.
• Freight charges for the following states are quoted on a case-by-case basis, regardless of the address: Nebraska, North Dakota, South Dakota, Wyoming, Montana and Idaho. This is due to the lack of service available and delivery fees applicable to these areas. Please contact one of our sales representatives for a special shipping quote that accurately reflects this upcharge. "Free Shipping" may not cover all fees and upcharges. A sales representative will contact you prior to shipment, should any additional delivery fees apply.
• An additional upcharge may be incurred for shipping to addresses within: Long Island including the Five Boroughs of New York, Northern New England including Nantucket and Martha's Vineyard, and other restricted or limited access areas. This is due to the transportation surcharges and/or delivery fees applicable to these areas. Please contact one of our sales representatives for a special shipping quote that accurately reflects this upcharge. "Free Shipping" may not cover all fees and upcharges. A sales representative will contact you prior to shipment, should any additional delivery fees apply.

Keep in mind that different grill models have different warranties and in most cases the warranty is for manufactures defects, not wear and tear. Refer to your owners manual for warranty specifics. Warranty starts with the date of purchase and your serial number may not reflect this so you may need to provide a proof of purchase.

To file a warranty claim you will need to email the following to [email protected]

• Name
• Address
• Phone number
• Photos of defective parts
• Serial number - If you are having problems finding the serial number, go to How do I identify which grill model I own and find the serial number FAQ in the General FAQ tab of this page.

You will receive an email response letting you know we have received your claim. If you don’t receive a response it may be that your picture files are too large and you may need to send multiple emails. If received during normal work hours you will receive an email from the warranty team within 48 hrs letting you know if you have been approved and will let you know how to pay for your shipping charges.