Matte Black Finish Spirit Cast Iron Vent Free Gas Stov

Limitations and restrictions on our standard shipping policy regarding LARGER and IRREGULAR-SHAPED items are as follows:

• Freight shipping is restricted to certain types of standard business addresses or to the motor freight carrier's normal delivery terminal for Customer pick-up at the terminal. A business out of the home is considered to be a residential address and may be subject to lift gate and/or curbside charges. Public schools, fire stations, farms and churches are also considered to be residential addresses. Deliveries to residential addresses are only made weekdays, generally between 8 AM and 5 PM. Deliveries to businesses or carrier terminals may fall outside this window, based on carrier time tables, queue, or other types of discretion. For residential deliveries: the assigned trucking company will contact the residence 24 hours prior to the date of delivery to confirm that someone is available to sign for the product.
• Freight shipping to the following locations is UNAVAILABLE: United States military bases, Hawaii, Alaska, Mexico and Canada.
• Freight charges for the following states are quoted on a case-by-case basis, regardless of the address: Nebraska, North Dakota, South Dakota, Wyoming, Montana and Idaho. This is due to the lack of service available and delivery fees applicable to these areas. Please contact one of our sales representatives for a special shipping quote that accurately reflects this upcharge. "Free Shipping" may not cover all fees and upcharges. A sales representative will contact you prior to shipment, should any additional delivery fees apply.
• An additional upcharge may be incurred for shipping to addresses within: Long Island including the Five Boroughs of New York, Northern New England including Nantucket and Martha's Vineyard, and other restricted or limited access areas. This is due to the transportation surcharges and/or delivery fees applicable to these areas. Please contact one of our sales representatives for a special shipping quote that accurately reflects this upcharge. "Free Shipping" may not cover all fees and upcharges. A sales representative will contact you prior to shipment, should any additional delivery fees apply.

Manufacturer's Warranty

Empire Comfort Systems Inc. warranties this hearth product to be free from defects at the time of purchase and for the periods specified below. Empire will not warranty any Boulevard, Portrait, TruFlame fireplace that is not installed by the selling dealer or that dealer’s direct contract agents. This warranty applies to the original purchaser only and is not transferable. All warranty repairs must be accomplished by a qualified gas appliance technician. Limited Lifetime Parts Warranty – Combustion Chamber, Heat Exchanger, and Factory-Installed Glass If the combustion chamber, heat exchanger (see parts list) or factory-installed glass fails because of defective workmanship or material, Empire will repair or replace it at Empire’s option.

Limited Three-Year Parts Warranty – All Other Components (Except Remote Controls, Thermostats, Lights, Accessories and Replacement Parts) Should any part fail because of defective workmanship or material within three years from the date of purchase, Empire will repair or replace it at Empire’s option.

Limited One-Year Parts Warranty – Remote Controls, Thermostats, Lights, Accessories, and Replacement Parts Should any remote control, thermostat, lighting system, accessory, or replacement part fail because of defective workmanship within one year from the date of purchase, Empire will repair or replace it at Empire’s option.

Duties of the Owner
Have the appliance installed by a qualified installer, and operate and maintain it in accordance with the furnished instructions Provide proof of purchase (receipt) to establish the purchase date, which determines the warranty start date. Provide ready access to the appliance for service.

What Is Not Covered
Damage caused by misuse or improper installation. Damage caused by improper maintenance or lack of maintenance. Claims that do not involve defective workmanship or materials. Unauthorized service or replacement parts. Travel, diagnostic costs and freight charges on warranted parts to and from the factory. Removal and reinstallation cost.

How to Get Service
Provide the dealer with the model number, serial number, type of gas, and proof of purchase. The installing dealer is responsible for providing service and will contact the factory to initiate any warranted parts replacements. Empire will make replacement parts available at the factory. Shipping expenses are not covered. If, after contacting your Empire dealer, the service received has not been satisfactory, send an e-mail describing the issue and any actions taken to [email protected] with “Consumer Relations” in the subject line.

Your Rights under State Law
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.