Fireplacedoorsonline
For The Selection You Deserve

For Questions?
1-877-373-6677
Hours: 9AM to 5PM - Mon-Fri
Eastern Time Zone

SHIPPING INCLUDED
In The Contiguous

WE DO NOT SHIP PRODUCTS
OUTSIDE THE USA!

 



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MASONRY DOORS
(brick or stone chimney)
Stoll Doors
Hearthcraft Doors
Thermo-rite Doors
FDM Doors
Design Specialties
Diamond-W Doors
Custom Firescreen
Portland Willamette
Schaefer Firedoors
Air Tight Doors
Corner Fireplace Doors
Reddi Lintel & Door

DOORS FOR FACTORY-BUILT
FIREPLACES
(metal chimney pipe, metal around fireplace)
Zero Clearance Doors
Prefab Doors
Full Face Door
Refacing Enclosure
Refacing Surround

DOORS FOR VENTFREE FIREPLACES
Ventfree Fireplace Doors

DOORS WITH HEATER
Doors with Heater

GRATE HEATERS
Hearth Grate Heater
Log Grate Heater
Cast Iron Grate Heater
Fireplace Heater

CUSTOM MIRROR
Custom Mirrors

FIREPLACE HOODS
Fireplace Hoods

TOOL SETS & GRATES
Stoll Tool Sets
Fireplace Grates

CLEANING &
REPAIR PRODUCTS
Cleaning Products
Repair Products

SPARK PROTECTION
Mesh Doors
Replacement Spark Screens
Recessed Screens

ARCHITECTURAL MESH
Architectural Mesh

REPLACEMENT GLASS
Replacement Glass

COAL BASKETS (GAS)
Ventfree Coal Baskets
Electric Coal Basktes

CONTACT INFO
About Us

TERMS
Returns
Damage Form
Return Form
Order Track Form



 

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About Us Fireplacedoorsonline.com is a website
of CJ's Home Décor & Fireplaces, LLC
2815 Pennsylvania Ave. West
Warren, PA 16365
Phone: 814-723-4185
Fax: 814-723-4187
Email: sales@fireplacedoorsonline.com
Making A Purchase These terms and conditions of sale constitute a binding contract between, you the customer and CJ's Home Decor & Fireplaces, LLC. The customer accepts these terms and conditions of sale by making a purchase, placing an order by phone, fax, mail, e-mail or Internet.

TERMS AND CONDITIONS OF SALE
Terms and conditions apply to purchases made form the following web sites: www.fireplacedoorsonline.com / www.cjshomedecor.com
All previous named web sites are owned by CJ's Home Decor & Fireplaces, LLC

SHIPPING POLICY:
Please inspect your order thoroughly before signing the bill of lading or delivery receipt. CJ's Home Decor & Fireplaces, LLC will not be liable for damages after delivery of products. We recommend you the customer open all the boxes before signing for the products.

DO NOT REFUSE PRODUCT!
Products refused by customer after product has been shipped are subject to a 35% restocking fee and all shipping charges.!

DAMAGED MERCHANDISE RECEIVED

Items Shipped Via UPS Ground / FedEx Ground / DHL Ground
When product is received damaged. you HAVE TO DO THE FOLLOWING STEPS.
1) Fill out damage form online within 24 hours, from web site you ordered, with all the necessary information.
2) Send picture of damage (box, product etc) to info@cjshomedecor.com
3) You will receive instruction by e-mail within 48-72 hours how your claim will be handled.
4) You will also need to retain the merchandise packing material for inspection by the carrier.
5) CJ's Home Decor & Fireplaces will promptly file a claim on your behalf if steps above are followed. We can not file claim until you submit damage form and proveid all the information.
6) No exception!

Items Shipped Via Common Carrier: (Ex:R&L Carriers, USF Holland, FedEx Freight, etc)
Upon receipt, all LTL shipments must be carefully inspected by the customer and any damages or missing items must be noted on the bill of lading. Signing for the shipment without notation of any damages on the bill of lading means that the shipment is being signed for in good terms, and any recourse to gain credit from the freight company will be lost. CJ's Home Decor & Fireplaces is not responsible for LTL shipments once they leave our warehouses.
Claims must immediately be filed with the carrier by consignee/buyer. From the time a carrier picks up a shipment, that carrier assumes all responsibility for that shipment. Claim has to be filed by consignee/customer/buyer - No exception!

Items Which Are Picked Up At CJ's Home Decor & Fireplaces:
Customer must inspect all items they are picking up before removing them from CJ's Home Decor & Firepalces, LLC warehouse. CJ's Home Decor & Fireplaces will not accept damaged items for return if they are picked up from the warehouse.

Note:
Failure to follow these procedures may result in forfeiture of monies due to you. Any damage or loss incurred in transit is the responsibility of the carrier.
All claims have to be supported with pictures broken/damaged part, invoice number and name of purchaser, no claim will be handled/accepted if no documentation is provided. In some instances we need to have the damaged goods sent back to us in order to send you a replacement.

EXCHANGES/RETURNS:
Due to the custom nature of our built-to-order products. ALL SALES ARE FINAL. Exchanges will be at CJ's Home Decor & Fireplaces, LLC discretion.
NOTE: ANY PRODUCTS THAT ARE INSTALLED OR ALTERED BY THE CUSTOMER ARE NOT ELIGIBLE FOR EXCHANGE

Do not return any merchandise for any reason without first e-mailing our customer service department info@cjshomedecor.com. All unauthorized returns will be refused at our dock.
CJ's Home Decor is not a "try is out service". Once you have purchased an item form one of our web sites a exchange will be permitted for genuine defects in the purchased item. We are very customer service oriented but have had some abuses of our generosity and efforts in the past.
Customer is responsible for returning the item (shipping prepaid) in the original packaging and in sealable condition. All returns must include original factory box, original factory packaging (foam, plastic, plastic on frame, wrappings, etc) blank, unfilled warranty cards, all instruction booklets and paperwork, along with a copy of your invoice. Do not deface original factory cartons or packaging in any manner. Please properly package and insure the item. Goods are to be returned, freight prepaid, ALL EXCHANGES MUST BE AUTHORIZED BY US AND EMA (Exchange Merchandise Authorization) MUST BE ISSUED. NO EXCHANGE WILL BE MADE ON MERCHANDISE RETURNED WITHOUT AUTHORIZATION. Any "Shipping Included" (Free Shipping) items will have the outbound freight charge deducted from the total refund. Many items have promotional (reduced) shipping charges - the shipping cost on your order may not reflect the actual shipping cost. EMA void if product is not returned within 10 dyas of EMA being issued. There will be a 35% restocking fee for allowed merchandise returned to CJ's Home Decor & Fireplaces, LLC warehouse..

WRONG ADDRESS SUPPLIED:
If customer misrepresents the delivery address as a business address and it is in fact a home business in a residential area all residential charges made by trucking/delivery company will be the responsibility of the buyer/customer and back charged to your credit card or reflect in your invoice. Any address correction done by FedEx, UPS, DHL or any other carrier due to misrepresentation on order form by customer will reflect in a back charge and customer will be sent an invoice.

ORDERS:
Our terms are 100% with your Internet order. Credit card will be charged at time of placing order over the internet or by phone. No changes or cancellation are accepted on orders once placed by phone, e-mail or internet after 24 hours. Where no dispute was made within 24 hours of your order, your acceptance of the terms and conditions is assumed. If order is canceled or changed within the first 24 hours a 5% handling fee will be accessed.

OPEN ACCOUNTS:
Any account witout an approved credit application on file with CJ's Home Decor & Fireplaces, LLC, will require PREPAYMENT. Standard terms for credit on approved open accounts are NET 30 Days. Payment is to be made according to each invoice. Late invoices will be charged 1 1/2% per month or 18% per annum. Any collection charges will be in addition to this interest.

PRICES, PROMOTION & PICTURES:
We make every effort to provide our customers with up-to-date, accurate information. Occasionally things happen that are beyond our control (new product delays, price changes, etc). All given colors and dimensions are the closets approximations available. Although our staff of proof readers work diligently to ensure the accuracy of copy descriptions and prices, we reserve the right to correct typographical errors. Again, if you have any question on the price or availability of an item, please call for assistance. Photographs represent pictures from manufacturers website or literature. The actual flame color, patterns and burn time may vary slightly due to air movement, location of the product, climate, and amount and quality of insulation. All natural materials (i.e. wood products, marbles, stone, etc.) and most finishing materials (i.e. tiles, enamel glazing, paint samples, etc.) include imperfections and may vary from samples and illustrations furnished by manufacturer. CJ’s Home Decor & Fireplaces, LLC is not responsible for any variations in materials or changes by the manufacturer.

GLASS REPAIR
Should customer want fireplacedoorsonline.com (CJ's Home Decor & Fireplaces, LLC) to install the glass, a fee of $15.00 plus freight both ways will be charged for each piece. EMA number required!

METHOD OF PAYMENT:
We accept Visa, MasterCard und Discover, Money Ordered or Certified Bank checks issued by a USA bank.

SHIPPING/FREIGHT CHARGES:
We currently offer free shipping in the 48 continental us states. We do not ship outside the 48 continental us states.
For Truck Deliveries (Common Carrier, R&L Carriers, Fedex Freight East, Con-Way) READ BELOW!
Products shipped within the five boroughs of New York, Long Island, Martha's Vineyard or to other restricted access areas an additional will apply depending on shipping company. This is due to the transportation surcharge or transport for delivery to these areas.

CLAIM OF DEFECTIVE ITEMS:
If a claim is made that an item is defective and returned to seller and seller deems item to be free of any and all manufacturer defects. Customer will be charged back on their credit card or invoiced for the cost of shipping to and from the customers home or to a business or terminal at the sellers discretion.

WARRANTY:
Refer to manufactures specification - We are not responsible for manufacturer defects. All warranty claims have to be supported with pictures of the problem or broken/damaged part, no claim will be handled/accepted if no documentation is provided.
NOTE: Warranty does not cover shipping cost or labor, only cost of part that has to be replaced..


SATISFACTION:
If you are not completely satisfied with the handling of your order, please write to our customer service department manager at the address below, and we will do our best to satisfy your request. Returns and exchanges must be made within 10 days from the date of receipt of merchandise. Your credit will be issued towards your credit card you supplied. All merchandise returned must be shipped prepaid.

CJ's Home Decor & Fireplaces, LLC
Customer Service Center
21701 Route 6
Warren, PA 16365
Phone: 814-723-9394
Fax: 814-723-4187


CUSTOMER RESPONSIBILITY:
CJ's Home Decor & Fireplaces LLC shall be held harmless from any and all claims by the buyer as a result of injury, damage or wrongful installation to an ultimate user or other person caused by the product sold herein by the seller to the buyer, whether the injury or damage results from the assembly, installation, operation, shipment, storage or manufacture of this product.
Please consult local building codes prior to installing and of the products. Flame appearances, when operated by homeowner, may differ slightly from that pictured on our sites. Installations must be done by qualified service person.

USE & MIS-USE LIABILITY POLICY:
By purchasing from CJ's Home Decor & Fireplaces, LLC / dba www.cjshomedecor.com, the customer agrees to assume all responsibility for the safe and proper installation and use of the product(s) purchased. The buyer also agrees to release CJ's Home Decor & Fireplaces, LLC / dba www.cjshomedecor.com from any liability that may arise from improper installation, use, abuse neglect or lack of preventive maintenance of the purchased product(s).

Thank you

Your CJ's Home Decor & Fireplaces Team

CJ's Home Decor & Fireplaces RESERVES THE RIGHT TO MAKE CHANGES TO THIS SITE AND TERMS AND CONDITIONS AT ANY TIME



www.fireplacedoorsonline.com is a web site of CJ's Home Decor & Fireplaces, LLC
21701 Route 6 - Warren, PA 16365
Phone: 877-FP DOORS (877-373-6677) - Fax: 814-723-4187 - info@fireplacedoorsonline.com
Hours: 9AM to 5PM - Mon-Fri - Eastern Time Zone